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Basically, we accept online orders on our website.
We also accept phone orders. (0120-728-037)

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You can choose the following payment methods.

Credit card payment, convenience store payment, bank payment, account transfer Smartphone payment (PayPay, Merpay, LINE Pay), Amazon Pay, Apple Pay, Google Pay

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We do not enclose or send detailed statements.
Please note that the order details will be replaced with the "order confirmation email" sent from our shop.

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After ordering, it will be delivered in 2 to 5 business days.

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Basically, we will deliver by Japan Post.
In some cases, Yamato Transport and Sagawa Express may be used.

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Is possible. Enter your shipping address on the cart screen for online orders.
Also, one order can only be delivered to one address, so if you wish to deliver to two or more addresses, please place separate orders.

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We accept cancellations only for products that have not yet been shipped.
If the product has already been shipped, the refund will be processed after confirming the return of the product. Please note that the customer is responsible for shipping charges for returns.

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We will bear the return shipping fee for exchanges due to defects in the delivery contents.
Please contact us within 2 weeks after receiving the item and return it within 2 weeks.
After confirming the arrival of the returned item, we will process the exchange.
Sorry to trouble you, but please contact us from the inquiry form.
・Different product from your order ・Damaged product due to delivery ・Defective product

In the case of exchange due to the customer's convenience, the shipping fee for the exchange will be borne by the customer.
After receiving the product, please contact us within one week and return it within two weeks.
After confirming the arrival of the returned item, we will process the exchange.
For orders paid with Amazonpay, please use either of the following methods. Please note that some items cannot be exchanged.
Before shipment: Re-order after canceling order After shipment: Re-order after returning all ordered products

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We will bear the return shipping fee for returns due to defects in the delivered content.
After receiving the product, please contact us within one week and return it within two weeks.
After confirming the arrival of the returned item, we will process the refund.
Sorry to trouble you, but please contact us from the inquiry form.
・Different product from your order ・Damaged product due to delivery ・Defective product

A.
In the case of a return due to customer's convenience, the return shipping fee will be borne by the customer.
After receiving the product, please contact us within one week and return it within two weeks.
After confirming the arrival of the returned item, we will process the refund.
For orders paid with Amazonpay, please use either of the following methods. Please note that some items cannot be returned.
・Before shipment: Order cancellation ・After shipment: All ordered products returned

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Please use the inquiry form at the bottom of this page.

In addition, please contact us from the inquiry form below for inquiries related to corporations and media coverage.
Corporate Customers

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We are available from 10:00 to 16:00 on weekdays (Monday to Friday) excluding weekends and holidays.
Inquiries received outside business hours will be answered in order.